Terms & conditions

Knit Happens are completely dedicated to your total satisfaction.

If you have any suggestions or comments you can email us at:

info@knit-happens.co.uk

Alternatively you can contact us at:

Unit 2 Travail Business Park

Normandy Way

Bodmin

Cornwall

PL31 1EU

t: +44 (0)1208 76191

COOKIES

A “cookie” is a small piece of data that is sent to your web browser from a web server and stored on your computer’s hard drive.

Knit Happens uses cookies to keep track of the items in your shopping basket. Without cookies enabled you will not be able to add products to the shopping basket or make a purchase. If you choose to remember your delivery details at the checkout we will also use cookies to do this. To disable cookies please consult your browser help files.

You can find out more about managing your privacy on these sites

http://www.google.co.uk/goodtoknow/manage-data/

http://www.mozilla.org/en-US/privacy/

http://privacy.microsoft.com/en-gb/default.mspx

Knit Happens also uses Google Analytics to collect statistics about how the web site is being used.

You can read about Googles privacy policy here

http://www.google.co.uk/intl/en/policies/privacy/

You can opt out of your statistic collection using Google’s Analytics Opt-out Browser Add-on.

https://tools.google.com/dlpage/gaoptout

DELIVERY RISK

Delivery is deemed to take place when the goods are delivered to the Customer’s nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to the Customer.

ERRORS AND OMISSIONS

Knit Happens makes every effort to ensure that all prices and descriptions quoted in its catalogue and on its website are correct and accurate. However, mistakes will occasionally occur. In the case of a manifest error or omission, Knit Happens will be entitled to rescind the contract, notwithstanding that it has already accepted the Customer’s order and/or received payment from the Customer. Knit Happens’ liability in that event will be limited to the return of any money the Customer has paid in respect of the order. In the case of a manifest error in relation to price, the Customer will be entitled to purchase the goods by paying the difference between the quoted price and the correct price, as confirmed in writing by Knit Happens after the manifest error has been discovered.

GENERAL

Nothing in these terms and conditions affects your statutory rights as a consumer.

If any provision in this Agreement is held to be invalid or unenforceable, it shall be deemed severed from the Agreement and this shall not affect the validity or enforceability of the remaining provisions.

Any waiver of a breach of this Agreement must be in writing.

Any variation of this Agreement must be in writing and signed by a duly authorized Knit Happens official.

The headings are for convenience only and shall not affect the interpretation of this Agreement.

Any notices given under this Agreement shall be in writing and sent (a) by first class pre-paid post to the last known address of the party; or (b) by e-mail to the last notified e-mail address of the party. The notice shall be deemed served (a) two working days after posting; or (b) upon receipt of a successful fax transmission report; or (c) after system confirmation of e-mail delivery.

These terms and conditions shall be governed by and construed in accordance with the laws of England and the parties submit to the exclusive jurisdiction of the English courts.

Knit Happens may at its discretion record telephone transactions for staff training and quality control purposes. The tapes will be erased after review.

Knit Happens reserves the right to change or amend these terms and conditions at any time and without prior notice.

Images used on this website are copyrighted to Knit Happens or used by permission of the copyright holder. Unauthorised use will be considered an infringement of copyright and appropriate action will be taken.

HEALTH AND SAFETY

In accordance with the Health and Safety at Work, etc Act 1974 and the Consumer Protection Act

1987, Knit Happens confirms that the goods it supplies as a distributor do not present a hazard to

health and safety

(a) when properly used for the purpose for which they are designed; and

(b) if the Customer takes reasonable and normal precautions in their use.

ORDERS

All contracts of sale made by Knit Happens shall be deemed to incorporate these terms and conditions, which shall prevail over any other terms from the party (“the Customer”) with whom Knit Happens is dealing. Cancellation of orders by business to business customers is not accepted as many orders are dispatched on the same day the order is placed. Cancellation of orders by consumers can only be accepted in accordance with the Consumer Protection (Distance Selling) Regulations 2000.

All orders are subject to acceptance and to availability of the goods ordered. Knit Happens is entitled to refuse any order placed by you.

(1) You undertake that:

(a) all details you provide to us for the purpose of purchasing goods or services offered on our web site are correct, and

(b) the credit or debit card you use to make a purchase from us is your own card or your company’s card, that you are authorized to use it, and that there are sufficient funds or credit facilities to cover the cost of any goods or services you order from us. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.

PAYMENT

Standard Payment Terms

Knit Happens’ standard terms of payment are pay before delivery, and these terms will apply except in the case of transactions where different terms are agreed in writing.  In order to protect our Customers Data Protection, we do not store your payment details, payment is taken when placing the order, any additional purchases or amendments to orders will have to be paid for before the goods are shipped. 

PRICES

Goods and services are invoiced at the price prevailing at time of order.

Knit Happens reserves the right to modify the prices from time to time.

PRIVACY POLICY

Knit Happens do not disclose buyers’ information to third parties.

PRODUCT SPECIFICATION

Knit Happens makes every effort to supply the goods as advertised but reserves the right to supply the goods subject to minor variations in actual dimensions, specifications and, in the case of bulk items, quantities, without prior notice.

If Knit Happens cannot supply the goods ordered by the Customer, Knit Happens reserves the right to offer goods of equal or superior quality at no extra cost. In such a case, if the Customer does not wish to accept the alternative goods offered, he or she may cancel the order and require the refund of any money paid to Knit Happens in respect of that order. This shall be the sole remedy of the Customer in these circumstances.

SPECIAL RULES

Clearance Bargains & Non-Current Catalogue Requests (‘NCCR’) Products.

Goods sold as ‘Special Offers’ or Stock Blowout may be downgraded goods that Knit Happens is able to offer at a discount on the normal catalogue price. Stocks of goods offered as Special Offers are limited and such goods are sold subject to the following special rules. These special rules apply in addition to, and in the event of any conflict override, all of Knit Happens’ other terms and conditions.

Special Offers are graded according to the condition of the goods, which is described at the point of sale. The length of the guarantee (if any), with the benefit of which the goods are sold, is specified in the description of the relevant grade.

Knit Happens makes every effort to ensure that Special Offers are sold on a ‘first come, first served basis’. However, the customer accepts that the goods may for some reason become unavailable at any time prior to delivery, in which case Knit Happens reserves the right to rescind the contract. In the event of the cancellation of the sale in these circumstances, Knit Happens’ liability is limited to the return of the purchase price paid by the customer.

(a) Products are non-returnable unless we have made an error or the goods are faulty;

(b) quoted prices are valid for 14 days only, and

(c) quoted prices are not subject to value, cash or volume discounts.

TRADE NAMES AND TRADE MARKS

Trade names and marks (other than Knit Happens’) are not always indications of the actual manufacturer of a particular product and may rather be indicative of general use items associated with such products.